Terms of service

Simply Personalised Terms of Service

Simply Personalised – Terms of Service

Last updated: 19 October 2026

1. About Us

Welcome to Simply Personalised, an online shop offering personalised gifts, handmade products, home décor and accessories.

Website: www.simplypersonalised.uk

Email: simplypersonalised@yahoo.com

WhatsApp: 07440 533466 (messages only, no calls)

Location: London, United Kingdom

These Terms of Service govern purchases made through our website and your use of our online store.

2. Products and Descriptions

We aim to display accurate product descriptions, photographs, prices and specifications.

As some products are handmade, minor variations in colour, texture, finish or appearance may occur.

Colours may also appear slightly different depending on your screen settings.

Any variations do not affect your statutory rights where goods are faulty or do not match their description.

3. Personalised Orders

Customers are responsible for checking the spelling, names, dates, photographs, messages and other information they submit for personalisation.

We produce personalised products using the information supplied with the order.

If we make an error during personalisation, please contact us so we can investigate and provide an appropriate remedy.

Customers must have the necessary permission or rights to use any photographs, artwork, logos or other content submitted for personalisation.

We reserve the right to decline content that is unlawful or infringes another person's intellectual property rights.

4. Orders and Payments

All prices are displayed in pounds sterling (GBP).

The total price, including applicable delivery charges, is displayed at checkout before payment.

An order confirmation acknowledges that we have received your order. We may contact you if there is a pricing error, availability issue or other problem affecting fulfilment.

If we cannot fulfil an accepted order, we will explain the issue and provide an appropriate refund.

Payments are processed through the secure payment methods available at checkout.

5. Processing and Delivery

We currently deliver within the United Kingdom only.

Our usual processing times are:

Standard products: 1–3 working days.
Personalised products: 3–5 working days.

Delivery times and charges are explained in our Shipping Policy.

We remain responsible for goods during delivery as required by UK consumer law.

6. Returns, Cancellations and Refunds

Eligible non-personalised products may be returned under the statutory cancellation rules applicable to online purchases.

Products made to a customer's individual specifications or clearly personalised are generally excluded from change-of-mind cancellation rights.

This does not affect your legal rights if a product is faulty, damaged, incorrectly supplied or not as described.

Full information is available in our Return & Refund Policy.

7. Customer Accounts

If you create a customer account, you are responsible for keeping your login details secure and providing accurate account information.

Please notify us if you believe your account has been accessed without permission.

8. Intellectual Property

Unless otherwise indicated, the original website content, product photographs, text, designs and branding belonging to Simply Personalised may not be reproduced or used commercially without permission.

Customers retain their rights in content they upload. By submitting content for a personalised order, customers give us permission to use that content as reasonably necessary to produce and fulfil the order.

9. Acceptable Website Use

Customers must not use our website for fraudulent, unlawful or abusive activities, interfere with its operation or attempt to access systems or information without authorisation.

We may take reasonable action to protect our website and customers.

10. Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

Order information may be shared with payment processors, delivery providers and other service providers where necessary to fulfil purchases and operate our business.

Marketing communications are subject to applicable consent and privacy requirements.

11. Our Responsibilities

We aim to provide accurate information, reliable service and products that meet their descriptions.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or customers' statutory consumer rights.

12. Changes to These Terms

We may update these Terms of Service when necessary.

Updated terms will be published on our website. Changes will not retrospectively remove rights or alter contractual obligations for orders already accepted.

13. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections and legal rights that apply to customers elsewhere in the United Kingdom.

14. Contact Us

For questions about orders, products or these Terms, please contact:

Simply Personalised