Simply Personalised – Shipping Policy

1. Shipping Locations

Simply Personalised delivers to addresses within the United Kingdom only. We do not currently offer international shipping.

Orders are prepared and dispatched from the United Kingdom.

2. Order Processing Times

Our usual processing times are:

• Standard, non-personalised products: 1–3 working days.

• Personalised and custom-made products: 3–5 working days.

Processing times are estimates and do not include delivery transit time.

Working days exclude weekends and UK bank holidays.

If we anticipate a significant delay, we will contact you using the details provided with your order.

3. Shipping Charges and Delivery Estimates

Delivery charges are calculated and displayed at checkout before payment.

Our usual estimated delivery times after dispatch are:

• Standard UK delivery: 3–5 working days.

• Express UK delivery: 1–2 working days, where available.

These are estimates rather than guaranteed delivery dates, unless we expressly agree otherwise.

4. Dispatch Confirmation and Tracking

We will send a dispatch confirmation when your order has been shipped.

Where a tracked delivery service is used, tracking information will be provided when available.

Not every delivery service includes tracking.

5. Lost, Damaged or Missing Deliveries

We take responsibility for goods until they are delivered to you or a person you have nominated to receive them, in accordance with UK consumer law.

If your parcel arrives damaged, is missing items, or has not arrived within the expected timeframe, please contact Simply Personalised directly.

Please provide your order number, details of the issue and photographs where available.

We will investigate the issue with the delivery provider and arrange an appropriate resolution in accordance with your statutory rights.

Customers are not required to pursue a claim directly with the courier for problems for which Simply Personalised is legally responsible.

6. Incorrect Delivery Information

Customers should check their delivery address carefully before completing an order.

If you notice an error, please contact us immediately. We will try to correct the address before dispatch, but changes cannot always be guaranteed.

If incorrect information supplied by the customer causes delivery problems, we will review the circumstances and advise on available options and any applicable additional delivery costs.

7. Returns and Refunds

For information about returning eligible products, personalised Final Sale items, return postage and refunds, please refer to our Return & Refund Policy.

8. Contact Information

Simply Personalised

WhatsApp: 07440 533466 (messages only, no calls)

Email: simplypersonalised@yahoo.com

Location: London, United Kingdom

Website: www.simplypersonalised.uk

Nothing in this policy excludes or restricts your statutory rights under UK consumer law.