Shipping policy

Simply Personalised Shipping Policy

1. Introduction

Welcome to Simply Personalised. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased through our website www.simplypersonalised.uk.

2. Shipping Locations

Simply Personalised ships products to addresses within the United Kingdom and internationally. Please note that certain products may have restrictions and cannot be shipped to all international destinations.

3. Processing Time

For standard items, all orders are processed within 1-3 business days. For personalised items, orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

4. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates depend on your selected shipping method and destination:

  • Standard Shipping (UK): 3-5 business days
  • Express Shipping (UK): 1-2 business days
  • Standard International Shipping: 7-21 business days
  • Express International Shipping: 3-7 business days

Please note that delivery delays can occasionally occur.

5. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

6. Customs, Duties, and Taxes

Simply Personalised is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages

Simply Personalised is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

8. Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

9. Contact Us

If you have any questions about this Shipping Policy, please contact us: