FAQ – Frequently Asked Questions

1. How does personalisation work?

Our website offers real-time personalisation. You can add names, text, or photos and preview your design instantly before placing your order.
Please note: colours on your screen may look slightly different in real life due to lighting and monitor settings. We always print your design exactly as it was uploaded.

2. Will my personalised design look the same as the preview?

Yes — we print the design exactly as you create it.
However, small colour differences may occur due to screen brightness or device settings. This is normal for all printed products.

3. Can I preview my item before buying?

Yes. You can customise your item and view it in real time. Make sure to double-check spelling, colours, and layout before completing your purchase.

4. Do you ship internationally?

At the moment, we do not offer international shipping.
We only ship within the United Kingdom.

5. How long will my order take to be processed?

Most personalised items are made to order. Processing time is usually 1–3 working days depending on the product.
During busy seasons (Mother’s Day, Christmas, etc.), processing may take slightly longer.

6. How long does shipping take?

UK delivery typically takes 2–4 working days once dispatched.
You will receive a confirmation email once your order has been shipped.

7. Can I cancel or change my order?

Because our products are personalised, we can only cancel or modify orders within 1 hour of purchase.
After this time, your order may already be in production.

8. What if I made a mistake in the name or text?

Please check your preview carefully before placing your order.
We print exactly what you submit, so we cannot replace items for customer-made spelling or design errors.

9. What if my order arrives damaged or incorrect?

If your item arrives damaged or we made a mistake, we will happily replace it.
Please email us within 48 hours with photos of:

  • The item

  • The packaging

  • The issue

Contact: simplypersonalised@yahoo.com

10. How do I contact customer support?

You can reach us through:

We do our best to respond within 24 hours (Mon–Fri).

11. Do you offer returns?

Personalised items are non-returnable unless they arrive damaged or incorrect.
Please see our Returns Policy for full details.

12. Do you offer gift notes or packaging?

Yes — many of our items can include a gift message. Some products also offer premium packaging. Check the product page for options.